Refund policy

Refund & Return Policy

We offer a 7-day return policy from the date you receive your product. Please read this policy carefully before requesting a return.

Eligibility for Returns
Returns are accepted only if the product is defective, damaged, or incorrect at the time of delivery. The product must be unused, in original condition, and in its original packaging, along with proof of purchase.
Return requests must be raised within 7 days of delivery.

How to Request a Return
To initiate a return, please email us at kiasmartsolution@gmail.com with your order number and clear images or videos showing the issue.
Do not send products back without prior approval.

Non-Returnable Items
We do not accept returns for:

• Used or damaged products after delivery

• Products without original packaging or accessories

• Sale items and gift cards

Refunds
Once your return request is approved and the product is inspected, the refund will be processed to the original payment method. Refunds are typically completed within 5–10 business days, depending on your payment provider.

Shipping Charges
Shipping charges are non-refundable unless the return is due to our error.

Cancellations
Orders can be cancelled only before they are shipped. Once dispatched, cancellations are not possible.

Contact
For any return or refund-related questions, please contact us at:
kiasmartsolution@gmail.com